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Our mission statement
Working together to create an innovative and sustainable local primary care service delivering high quality healthcare for all.
Primary Care Network
As from 1st July 2019 our Practice is working collaboratively with Burlington Primary Care and the Derby Road Surgery and are collectively known as Orwell Primary Care Network.
Values
- We care about our community and staff
- We work together
- We aim for continuous growth and improvement on a personal and practice level
- We focus on prevention, self-care and co-ordinated integrated care
Our aims and objectives
- To provide high quality, safe, professional Primary Health Care General Practice services to our patients
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
- To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
- To be a Practice that continually strives to improve what we are able to offer patients.
- To treat patients as individuals and with the same respect we would want for ourselves or a member of our family, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control.
- To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
- To encourage our patients to communicate with us by joining our Patient Participation Group, talking to us, participating in surveys, and feeding back on the services that we offer
- To ensure all staff have the competency to deliver the required standards of care by ensuring that all members of the team have the right skills and training to carry out their duties competently
- To take care of our staff offering them support to do their jobs and to protect them against abuse
- To create an educational environment, where staff promote and share learning amongst themselves
- To provide our patients and staff with an environment which is safe and friendly
Our services
The GMS services provided by our GPs are defined under the General Medical Services Contract.
Essential services
We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients.
Our core services include:
- GP consultations
- Asthma appointment
- Chronic obstructive airways disease appointment
- Coronary heart disease appointments
- Diabetes appointments
Additional services
Our additional services include:
- Cervical cytology screening
- Contraceptive services
- Child health surveillance
- Maternity services
- Certain minor surgery procedures
- Vaccinations and immunisations
Enhanced services
Our enhanced services include:
- Childhood vaccinations and immunisations
- Contraceptive coil fitting (IUD)
- Fittings for treatment of Menorrhagia
- Diabetes Management
- Prostate Cancer Injection Therapy
- Extended minor surgery
- Flu immunisations
- Minor injury service
Other services
Our Practice also offers services including:
- Child health and development
- Dressings
- Ear wax and syringing
- ECGs (electrical heart trace)
- End of life care
- Epilepsy
- Lung testing (spirometry)
- Medication review
- Mental health
- Pregnancy testing and contraceptive advice
- Ring pessary replacement
- Stop smoking support
- Travel advice
- Women’s health
Non-NHS services
Our Practice also provides services which are non NHS and are paid for by the patient. These services include:
- Insurance claims forms
- Non NHS vaccinations
- Prescription for taking medication abroad
- Private sick notes
- Pre-employment and HGV medicals
- Vaccination certificates